Warranty: Lifetime Limited Warranty for all cross products for sound construction while in production. Normal wear and tear, alterations made by owner, misuse, accidents, fire, continuous exposure to moisture, the sun, or other extreme conditions that might cause damage to the wood or finish, are not covered in the Lifetime Limited Warranty. Backlighting Warranty is for one year. Warranties are only applicable to the original owner.
Returns: All cross products are custom made and stained after ordering. We allow returns if we shipped the wrong size, damaged in shipping, or the wood cross construction became loose. Pictures should be taken of any damage of the box or crate, or item, the day of delivery as a proof date if filing a claim. Do not store product with the bubble wrap or foam on the product because of potential marks that may appear and damage finish and possible unnecessary drying of wood if not allowed to get air that could cause drying cracks in the wood surface. Email us photos of damaged cross. Save box or crate to use if need to ship back. We will email a shipping label.
Disclaimer: Crossmember Crosses crossmembercrosses.com will not be liable for any losses and/or damages in connection with the use of our website or from the installation and use of our wood cross products. Customer is liable for secure wall mounting of crosses which means having proper and adequate wood blocking to secure any screws and fasteners to the wall, or proper anchors when there is no wall blocking. Customer is liable for any electrical work done with the installation of the cross. Customer is liable for anchoring floor and pulpit crosses to floor with supplied metal braces.
Crossmember Crosses
Phone: 804-769-3806
Email: crossmembers@outlook.com
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